Refund Policy
Please read this document carefully to understand our policies and your rights.
1. Refund Timeframe
Nexra Link maintains a strict no-refund policy after 24 hours of purchase. We provide this 24-hour window to allow you to test our services and ensure they meet your needs.
2. Eligible Refunds
Within the first 24 hours after payment, refunds may be considered for the following reasons:
- Service unavailability or consistent technical issues that we are unable to resolve
- Significant misrepresentation of service features
- Accidental duplicate payments
3. Non-Refundable Items
The following items and services are non-refundable under any circumstances:
- Domain name registrations and renewals
- SSL certificates
- Premium support services
- Add-on services once activated
- Setup fees
4. Server Provisioning Time
Please note that new servers can take up to 6 hours to be fully provisioned after payment processing. This provisioning time is not grounds for a refund as it is a standard part of our service delivery process.
5. Refund Process
If you are eligible for a refund:
- Contact our customer support team within 24 hours of your purchase at support@nexralink.com
- Include your account information and the reason for your refund request
- Our team will review your request within 1-2 business days
- If approved, refunds will be processed to the original payment method
6. Processing Time
Approved refunds typically appear on your statement within 5-10 business days, depending on your payment provider. Credit card refunds may take 2-3 billing cycles to appear on your statement.
7. Service Cancellation
Cancellation of service does not automatically qualify for a refund. All cancellations must adhere to the refund timeframe and eligibility requirements outlined above.
To cancel your service:
- Log into your customer portal
- Navigate to the Services section
- Select the service you wish to cancel
- Follow the cancellation process
8. Disputes and Chargebacks
We encourage customers to contact us directly for any billing issues before initiating chargebacks. Accounts with chargebacks are subject to immediate suspension and may incur additional fees.
9. Changes to Refund Policy
Nexra Link reserves the right to modify this refund policy at any time. Changes will be effective upon posting the revised policy on our website.
10. Contact Information
If you have questions about our refund policy or need to request a refund, please contact our billing department at billing@nexralink.com.